I’ve written twice before about the Toronto (and southern Ontario) ISP Wireless Nomad. Both of these postings were in 2006 when we first switched from Bell Sympatico to Wireless Nomad. In the two following years, we found that Wireless Nomad was totally fine as an internet service provider until the summer of this year, where we recieved such poor technical support and customer service that we had to switch ISPs.
We switched telcos from Rogers to Bell and in the process of doing this, lost internet connectivity. Because Wireless Nomad is a DSL provider, this wasn’t suprising. So, I tried calling the number that I had for technical support. No answer, so I left a message. Over the course of a week, I called daily and left messages. All with no response. I tried emailing. I emailed over the course of the same week. No response. Finally, I decided to visit the address I got in the 2006 documentation. When I went to the address located on King Street, I found that Wireless Nomad was no longer located there. I quickly jumped on the Internet and found out that their contact information has changed to be c/o the Linux Cafe.
At this point, after a week of no returned calls or contact on the part of Wireless Nomad, we decided that we needed to cancel our service. But how do you cancel the service of a co-op you can’t get in touch with? I emailed, left a phone message and mailed a letter to the Linux Cafe that stated that we wanted to cancel our service. We erased our credit card information from their on-line database. That has seemed to work. Interestingly, we still have their router and modem in our posession. I stated in my letter that I would be happy to return these items once they got in touch with me. I’m still waiting to hear from them.